The Farmlands Skeltons team provides a high level of technical support and service to their customer base.
In 2010 we engaged Brett Burgess from Sales Impact to help implement a selling services strategy for our technical people.
The goal was to equip our Hastings team with standardised processes to help them obtain value for their knowledge.
The systems and tools provided were individualised as part of the programme.
Each session was supported with assignments to reinforce key skills and techniques.
Brett delivered professional, engaging and interactive sessions. He worked closely with the team to provide customised tools for their use.
As with any education which aims to change behaviour, its is vital that Managers fully support, understand and hold others accountable for making the changes required.
Brett was able to demonstrate in a practical no nonsense way how to develop personal sales goals with measurable outcomes to deliver a return on investment.